Manchester Adult and Continuing Education Classes

Customer Service Certification Preparation

If you aspire to be a store manager, this course is for you! This course will prepare you to take the Customer Service and Sales Exam through the National Retail Foundation (NRF). You will acquire knowledge and learn industry terms through role play activities and in class assessments. In addition, you will study how to be su ccessful in retail by seeking out training opportunities and product knowledge, as well as mastering skills on how to service customers with varied needs. The class will close with an overview of store operations, which include inventory control, loss prevention, and workplace safety.

Class Dates Times Instructor Location
Customer Service Certification Preparation
CT003 9/4 - 12/2
  • Mo  4:15-5:45pm
  • We  4:15-5:45pm
Manchester High School
CT003 12/9 - 3/16
  • Mo  4:15-5:45pm
  • We  4:15-5:45pm
Manchester High School